- What happen if there are defects or misprint of the in the items I've ordered?
- How long will it take for my order to be processed?
- If I need to use the shirt on the date on collection and there is a misprint, what can I do?
- How many extended days do i have to pay for the balance of the goods after collection?
- Do I need to pay a deposit before I confirm the order?
- Is there any specific file format for the artwork we must produce for the printing?
- What is the difference between TC Lacoste and 100% Cotton?
- If there is a specific colour of cloth that I need, what can I do?
- If there is a specific type of cutting I want, is it possible?
- I'm aware that a mould is made for the silkscreen printing, is it possible to for me to keep?
- I'm aware that a mould is made for the silkscreen printing, how long would you all keep the mould so that I can reduce cost of printing next time?
- What happen if I want to change the design after I've confirmed the printing and submitted the deposit?
- How do I confirm the order with Wookie Art LLP?
- How do I contact the company if my in charge salesperson is uncontactable?
- How do I lodge a complaint about salesperson or service of company?
- Other questions that are not listed?
Question: What happen if there are defects or misprint of the
in the items I've ordered?
Answer: A full refund or reprint will be given within seven days
from the date of collection. Goods must strictly be brand new and
unused. Used goods will not be refunded or reprinted.
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Question: How long will it take for my order to be processed?
Answer: For all orders, it will take 2-3weeks from the date artwork
and deposit is collected. If there is a need for shorter delivery
time, prices may vary on a case to case basis.
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Question: If I need to use the shirt on the date on collection and
there is a misprint, what can I do?
Answer: We are sad to say that we cannot provide a refund or reprint.
However, on a case to case basis, we can work out a new cost for
reprint.
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Question: How many extended days do i have to pay for the balance of
the goods after collection?
Answer: A maximum of 30 days is given for balance of goods to be
paid. Thereafter, an interest of 5% per month will be charged accordingly.
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Question: Do I need to pay a deposit before I confirm the order?
Answer: Yes, we would require a minimum deposit of 30% of the total
cost of the goods to be given before we proceed with the printing.
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Question: Is there any specific file format for the artwork we
must produce for the printing?
Answer: Preferably Adobe Illustrator(.ai) file format. JPEG file
format or scanned in picture are also accepted, however, an additional
artwork fee of $30-$50 is required. Artwork fee will be waived
for large quantity printing, ie: >100pcs.
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Question: What is the difference between TC Lacoste and 100% Cotton?
Answer: TC is a kind of material 65% Polyester 35% Cotton, generally
cheaper and more durable. 100% explains itself. :)
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Question: If there is a specific colour of cloth that I need,
what can I do?
Answer: We provide dyeing of cloth with a minimum quantity of
200pcs. For quantity <200pcs, colours of tshirts are subjected
to availabilty. Please provide pantone code of colour required.
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Question: If there is a specific type of cutting I want, is it
possible?
Answer: Yes, we provide customisation of tshirt cutting. However,
additional cost will be incurred. Adddtional cost is subjected
to a case to case basis.
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Question: I'm aware that a mould is made for the silkscreen printing,
is it possible to for me to keep?
Answer: No, it is not market practice to give the customer the mould.
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Question: I'm aware that a mould is made for the silkscreen printing,
how long would you all keep the mould so that I can reduce cost
of printing next time?
Answer: Generally, price of tshirt is not affected by the mould. Prices
of tshirts depends on the quantity of shirt being printed.
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Question: What happen if I want to change the design after I've
confirmed the printing and submitted the deposit?
Answer: Depends on the number of days the notice is given before
the printing begins, an addition cost of $50 is to be paid by the
customer. If the printing has already begin, no changes can be
allowed unless the customer is ready to bear the total cost of printing.
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Question: How do I confirm the order with Wookie Art LLP?
Answer: We have to collect a deposit from the customer as well as receive
a confirmation email from the customer or the customer has signed the
order from with our sales person.
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Question: How do I contact the company if my in charge salesperson is
uncontactable?
Answer: The management can be reached at sales@wookienco.com or you can
send an enquiry through our webpage. We will get back to you as soon as
we can.
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Question: How do I lodge a complaint about salesperson or service of company?
Answer: Please direct you complaints or rantings directly to sales@wookienco.com
Our management will attend to the situation personally.
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Any questions that are not listed in the FAQ, feel free to contact our friendly staff via email at sales@wookienco.com or you can send an enquiry through our webpage.
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